At Altrabuy, we want you to be completely satisfied with your purchase. If you need to return or exchange an item, please review our return policy below.

1. Return Window

You can initiate a return within 30 days from the date of delivery. During special promotional periods or holidays, extended return windows may apply and will be clearly communicated on our website.

2. Eligibility Criteria

To be eligible for a return, the item must meet the following conditions:

• The product is unused, unopened, and in its original condition.

• Original packaging, tags, and accessories are intact.

• Purchased directly from our online store (returns on third-party purchases are not accepted).

Please note: Personalized items, perishable goods, and intimate apparel are not eligible for return.

3. Return Process

To start a return:

• Contact our customer support team via email at info@altrabuy.com or by phone at +1 (302) 560-7186.

• We will provide you with a prepaid shipping label (if applicable) or instructions on how to send back the item.

• Pack the item securely and include the original receipt or order number.

• Ship the item to the following return address:

Altrabuy Returns
8 The Green ST 5559
Dover, Delaware, 19901
United States

4. Refunds and Exchanges

Once we receive and inspect your return, you can choose from the following options:

• Full Refund: Returned funds will be credited to your original payment method within 7-10 business days.

• Store Credit: Receive credit toward future purchases.

• Exchange: Replace the item with the same or another product.

5. Shipping Costs

• Customer-paid returns: The customer is responsible for return shipping costs unless the product is defective or incorrect.

• Seller-paid returns: For damaged or defective items, we cover the return shipping costs.

6. Damaged or Defective Items

If your item arrives damaged or defective:

• Contact us immediately with photos and order details.

• We will provide a prepaid shipping label for the return.

• Upon receipt, we will issue a replacement or full refund promptly.

7. Contact Information

For questions or to initiate a return, please reach out to our customer support team:

• Email: info@altrabuy.com

• Phone: +1 (302) 560-7186

• Address: 8 The Green ST 5559, Dover, Delaware, 19901, United States