Effective Date: 07/14/2025

At Altrabuy, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit our website or use our services.

What data will be collected and how will it be stored?

We will collect buyer customization details and shipping addresses. This data will be encrypted using AES-128 encryption and securely stored in an encrypted format within our database.

How will the information be shared?

The information will only be accessible to authorized personnel involved in processing and shipping the orders. It will not be shared with any third parties. The data will be retained for 1 to 2 weeks and then securely deleted from our database.

Our application includes a robust logging mechanism to help prevent and detect incidents. Logs are reviewed in real-time or on a bi-weekly basis. Strict access controls are in place to prevent unauthorized access. Logs are retained for a minimum of 90 days, and any triggered alerts are promptly investigated and documented as part of our incident response plan. No personally identifiable information (PII) is stored in the logs.

The application is private and designed exclusively for use by a single seller.

Physical security measures are implemented to protect the underlying hardware, with access strictly limited to authorized personnel only.

In the event of a cyber attack, the root cause will be promptly identified and reported to Amazon, and access to the developer profile will be restricted as necessary.

1. Information We Collect
We collect personal and non-personal information from you in the following ways:

• When you register on our site

• When you place an order or submit a request

• When you fill out a form, contact us, or respond to a survey

This information may include:

• Full name

• Email address

• Phone number

• Shipping/billing address

• Payment information (processed securely via Stripe)

• Any other information voluntarily submitted

You may also visit our site anonymously.

2. How We Use Your Information
We use your information to:

• Fulfill and manage your orders

• Respond to customer service requests

• Process payments securely

• Improve our website and services

• Send periodic updates (only with your consent)

• Comply with legal obligations

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3. Data Retention
We retain your information only as long as necessary to fulfill the purposes outlined in this policy, including for legal, accounting, or reporting requirements. For order-related data, we retain information for up to 30 days after order delivery, unless required to keep it longer under applicable law.

4. Data Security
We implement industry-standard security practices to protect your data:

• SSL/TLS encryption for data transmission

• Encrypted storage of sensitive data (AES-128 or higher)

• Access controls to ensure only authorized personnel access personal data

• Secure deletion and disposal practices (e.g., NIST 800-88 standards)

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5. Sharing of Information
We do not sell or trade your personal information. However, we may share data with trusted third-party service providers who assist us in operating our website or fulfilling services, under strict confidentiality obligations.
We may also disclose information when legally required or to protect our rights and safety.

6. Your Rights and Choices
Depending on your jurisdiction, you may have rights to:

• Access, update, or delete your personal information

• Object to certain processing

• Withdraw consent (where processing is based on consent)

• File a complaint with a data protection authority

You may exercise these rights by contacting us at: info@altrabuy.com

7. Children’s Privacy
We comply with the Children’s Online Privacy Protection Act (COPPA). We do not knowingly collect personal data from children under 13. If we learn that we have inadvertently collected such data, we will delete it promptly.

8. Cookies & Tracking
We may use cookies and similar tracking technologies to:

• Analyze site traffic and user interaction

• Improve website performance and personalization

You can control cookie preferences via your browser settings.

9. Third-Party Links
Our website may contain links to external sites. We are not responsible for the content or privacy practices of those websites. We encourage you to read their privacy policies.

10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact Us
If you have any questions regarding this Privacy Policy or wish to exercise your rights, please contact us at: info@altrabuy.com

Altrabuy Contact Information:
8 The Green ST 5559
Dover, Delaware, 19901, United States
+1 (302) 560-7186